HOAHelp.com™ is designed to help real estate lawyers, servicers, title companies, financial institutions, investors, real estate aggregators and other individuals to quickly determine if a property is subject to an association, obtain current contact information and order pertinent documents all from the convenience of their computer. For consumer convenience we’ve compiled a list of frequently asked questions. If you have a question not addressed below please email our Customer Service Department at please enable javascript to view or call 786-452-1807.

• What is the average turn-around time for services ordered?

  The majority of our services are processed within:

  • 1-2 business days for HOA Information/data
  • 5-15 business days for HOA documentation including estoppels, questionnaires, and/or governing documents
  • 5 business days or less for Tax Certificates
  • 10 business days or less for municipal lien searches

  Not all documents are recorded, available or accessible and therefore turn-around time, results and information provided may vary or be restricted based on the type and cooperation of the association, management firm and/or municipality and accessibility or availability of documents.

• What will the results look like?

  Below are links to sample documents you can obtain for each of our services. Click the links below to access sample documents that will show you what your product will look like!

  • Here is an example of our HOA ID - Basic report.
  • Here is an example of our HOA ID - Standard report.
  • Here is an example of our HOA ID - Premium report.

• Is HOAHelp.com™ accurate?

  We stand by our products and services. Specifically, all products offered on HOAHelp.com™ are backed by a two-million dollar Errors and Omissions policy. You can rest easy knowing that our trained professionals will get you the right information every time. In the rare event there is a mistake, we have the appropriate insurance in place supporting our products.

• How will I receive my information/documents?

  Your ordered products will be emailed to the email address provided

• Why may additional fees or costs be applicable?

  Our fees are specifically for HOAHelp.com™ services only and do not include fees and costs sometimes charged by the association, municipality, or other third-parties. You will be charged for such third-party fees and costs in addition to our fees when applicable.

  In the event third-party fees and/or costs are applicable to complete a/an transaction/order, a helpful HOAHelp.com™ associate will contact you prior to incurring any such additional expenses. This gives you the chance to decide whether you wish to continue/proceed with the transaction/order or cancel it before the fee is incurred.

• What geographical areas does HOAHelp.com™ cover?

  HOAHelp.com™ covers the entire United States including the Common Wealth of Puerto Rico.

• Does HOAHelp.com™ work for associations?

  No, HOAHelp.com™ does not work for associations and is not a property management company. HOAHelp.com™ is designed to help real estate lawyers, servicers, title companies, financial institutions, investors, individuals and real estate aggregators in addressing their association needs.

• Does HOAHelp.com™ have a refund policy?

  In the event of a dispute, we will work with each client to ensure complete satisfaction. While refunds may be issued for HOAHelp.com™ fees, third-party fees and costs are non-refundable fees.

• Why should I use HOAHelp.com™ instead of performing my own searches?

  Identifying the existence of an association prior to purchasing a property can be the difference in saving tens of thousands of dollars.

  Further, using HOAHelp.com™ to obtain current, accurate information for an association can avoid costly late fees, attorney fees, collection costs and even association foreclosure.

  Know before you buy, close, manage or dispose – trust your HOA due diligence to HOAHelp.com™.

• What is a special assessment?

  Special assessments are fees in addition to regular association fees to cover an unexpected cost, cash flow deficiency or capital improvement project not covered by the reserve fund. Special assessments can be used for other purposes, but these are the most common.

  By obtaining financial statements from the association you can readily determine how much an association has in its reserve fund. This will give you an idea if the association has a cushion to cover unplanned expenses. If a healthy reserve is not present, it may be an indicator that a special assessment could be on the horizon.

  Order your HOA Financial Statements today from HOAHelp.com™ by clicking here.

• Why should I order an Estoppel?

  An Estoppel Letter or Certificate is a legal document that outlines information regarding what is due and what has not been paid in regards to the HOA, and may also indicate any assessments that are in progress or projected. Estoppels are commonly used by title companies and real estate attorneys verifying closing balances prior to transfer of title. Estoppels are a handy tool for purchasers, investors, managers, etc., who want to know the firm balance of what is owed prior to making payment or forecasting expenses. They can also stop further overdue HOA fees and expenses from accumulating. Order yours today by clicking here.

• What is an HOA Lien Search?

  A HOA lien search is an easy and affordable way to determine if an association has a lien filed against a property. It is not uncommon for a property owner to pay-off a lien, but yet the lien is not released of record. Conducting a HOA lien search provides you with the confirmation you need to determine whether HOA liens have not yet been released from title.

• What is the difference between HOA ID Basic, Standard and Premium?

  We know you may not always want the same information, which is why we’ve developed three separate products to meet your needs and price point. All three HOA ID products include HOA Identification details. Below is a side-by-side comparison for your convenience:

  HOA ID	Basic	Standard	Premium
  Product back by HOAHelp.com™ commitment to accuracy.	✔	✔	✔
  Identifies the existence of an association.	✔	✔	✔
  Access to contact information for an association.		✔	✔
  Provides assessment amounts.			✔
  Provides assessment frequency.			✔

• What if the information is not accurate?

  We stand by our products and services. Specifically, all products offered on HOAHelp.com™ are backed by a two-million dollar Errors and Omissions policy. You can rest easy knowing that our trained professionals will get you the right information every time. In the rare event there is a mistake, we have the appropriate insurance in place supporting our products.

• Can I place a bulk order?

  Yes, you can place bulk order by clicking here.

  For orders in excess of 100 properties, please contact us at 786-452-1807 or via email at please enable javascript to view to establish a Preferred Vendor Account.

• Is there a discount for bulk orders?

  Yes. For best pricing on bulk orders please contact us at 786-452-1807 or via email at please enable javascript to view.

• What states are considered "Super Lien" states?

  As of August 2015 there are twenty-two (22) states with legislation that affords “super-priority” to the liens available to community associations, making such liens superior to the liens of mortgage loans and other types of liens, to a varying extent. It’s important to note that the "super-priority" privilege varies by state and thus it’s important to know each states requirements.

  Alabama, Alaska, Colorado, Connecticut, Delaware, District of Columbia, Florida, Illinois, Hawaii, Maryland, Massachusetts, Minnesota, Nevada, New Hampshire, New Jersey, Oregon, Pennsylvania, Rhode Island, Tennessee, Vermont, Washington and West Virginia.

• My property isn’t in a "Super Lien" state. Does that mean I don’t need to take any action?

  Just because a property isn’t in a "Super Lien" state doesn’t mean you are not susceptible to assessments, fees, penalties, attorney fees, collection costs and association foreclosure. The only way to cease these costs is to bring an account current either through payment, negotiation or legal action. Our services help provide you with the necessary due diligence in determining your options.

• Who should I contact if I have a question?

  Still have questions? We’re here to help. Contact us directly at 786-452-1807 or via email at please enable javascript to view.

  Our office hours are:
  Monday – Friday
  8:30AM – 5:30PM EST